Criterion Product Guarantee and Warranty

Since our inception Criterion has been manufacturing and supplying high-quality outdoor goods. We have always prided ourselves on the quality of our manufacturing work and our strict adherence to using the best quality materials available.

All of our products are subjected to two independent quality control checks. Sometimes, problems do occur and as such we offer a 5-year warranty on our goods. This guarantee/warranty is to the original purchaser and it covers defects in manufacturing and materials. This guarantee does not cover, misuse, wear and tear or modifications. 

If you have a Product Issue

We are always happy to respond to any emails, questions and queries about our products, their usage and your expectations. If you feel you have a warranty issue then please contact us directly. It is helpful if you provide in the first instance:

• The product name
• When you purchased the product
• The nature of the issue you have with our product
• Images of the issue

We aim to respond to issues as soon as possible, generally this will be within one working day, excluding weekends and holidays. We reserve the right to repair or replace our products on a case by case basis.