Delivery, Returns, Terms and Conditions

Delivery – Great Britain

For customers in Great Britain we use either Royal Mail Tracked and Signed 48 (£5.00 charge) or Royal Mail Tracked and Signed for 24 (£10.00 charge). You are given a choice a checkout. Orders are despatched the next working day.

Delivery – Overseas

We are happy to supply to customers overseas. Please contact us for delivery costs, stating your delivery address including post code and the product(s) that you would like to order. We will send you a quotation by e-mail.

Returns

In the rare event of goods being faulty, you will be entitled to a full refund or exchange (your choice), as soon as we receive them back from you. You should return the faulty item to us by the cheapest delivery service. We will refund the cost of this to you.

UK Consumer Protection Regulations- additional contract terms for UK Customers only.

You have the right to cancel your order at any time. You must do so in writing by e-mail.

If your order has already been despatched to you, you may reject the goods even if they are not faulty, by sending us a notification by e-mail within 15 working days of receiving the goods.

If you do this, you will then have two options: – either, return the goods to us immediately; or make them available for us to collect DURING WORKING HOURS. You must tell us, in writing, which of these two options you wish to choose. If you want us to collect, then please also telephone us to make mutually convenient arrangements.

In the meantime, you must look after the goods and keep them safe, including the original packing in which they should be returned, UNUSED.

If goods which are rejected are not faulty, the cost of returning them to us is borne by the customer. This also applies if we have to collect them, in which case we will deduct our costs from your refund.

If you decide to arrange the return then please send us your proof of postage by letter, together with your original order acknowledgement. This will enable us to trace them if they are delayed or lost in transit. Please keep a copy of these documents.

We will re-credit your PayPal account/payment card as soon as the goods are received back by us.

The above regulations apply to genuine purchasers/orders only. They are intended to give customers the chance to change their minds about purchasing and using goods which they have not seen before ordering. It is not intended to give customers the opportunity to try out goods.

Once an item is used it cannot be rejected, unless it is faulty.

Guarantees/Warranties

Terms

Orders and Pricing

All orders are subject to our approval and product availability (see below).

We always try to ensure that prices are correct. From time to time errors are made, when this occurs we will inform you as soon as possible setting out your options. You may cancel the order or re-order at the new price, we also may offer you the item at the price at which you purchased it dependant on circumstances. If we are for any reason unable to contact you we will cancel your order.

We reserve the right to amend prices without prior notice, such changes will not affect any previously acknowledged orders.

Order Ackowledgement

Upon submitting an order via our online system, we will issue an order acknowledgement via email. This email will contain all relevant details to your order and our contact details. This acknowledgement is NOT an acceptance of your order.

Stock Availability

We do our best to ensure that all products shown online are “in-stock” and available for despatch. However, from time to time it is possible that we are unable to complete your order due to insufficient stock, where this is the case we will contact you immediately stating your options.

We reserve the right to cancel your order and refund your payment if we are unable to complete your order.

Product Details

We make every attempt to ensure the correct product details and images are used on this site. Product specifications may vary from those displayed on our website. Occasionally images may not match those of the products we stock, in terms of colour or specifications. Furthermore your own computer/phone/tablet’s brightness and contrast settings etc. may affect how images are displayed. We ask that you use product images displayed on this site as a general reference only. If you have any questions about a product please do not hesitate to contact us.

Responsibilities of the Customer

When purchasing with us you must ensure that all details entered into the checkout (including products, card registered address, delivery address, etc) are correct. Where the information is found to be incorrect you will be liable for any costs arising in the correction of the error(s).

Payments

You have an option at checkout and can use PayPal or WooCommerce. Your bank statement will show a payment to Criterion Sleeping Bags. 

If you do wish to use an online payment method then please contact us for a bank to bank transfer. .

VAT – Value Added Tax

Criterion is not VAT registered and does not charge VAT.

Statutory Rights

As a consumer in the United Kingdom, your Statutory Rights will not be affected by these Terms.

Privacy and GDPR

We respect your privacy. We will keep your personal data secure and will not sell it to third parties.
Please see our privacy and cookie policy for full details.